Refund Policy
Last updated: May 7, 2026
This Refund Policy describes the conditions under which Oakridge provides refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out below.
1. General Principles
Oakridge is committed to delivering high-quality online educational services. We want every learner to feel confident in their decision to enrol. This policy is designed to be fair, transparent, and consistent for all users regardless of their location.
Refunds are evaluated on a case-by-case basis in accordance with the criteria outlined in this document. Submitting a refund request does not guarantee approval.
2. Eligibility for a Refund
2.1 Standard Eligibility Window
A refund request may be submitted within 14 calendar days of the original purchase date, provided that:
- No more than 20% of the enrolled course or programme content has been accessed or completed.
- No live or scheduled sessions included in the purchase have been attended.
- The request is submitted through the official refund request process described in Section 5.
2.2 Non-Eligible Purchases
The following purchases are not eligible for a refund under any circumstances:
- Purchases where more than 20% of course content has been accessed.
- Live individual or group sessions that have already taken place.
- Downloadable materials or resources that have been accessed or downloaded.
- Subscription renewals where the user was notified of the upcoming charge at least 7 days in advance.
- Promotional, discounted, or bundle purchases explicitly marked as non-refundable at the time of purchase.
- Purchases made using gift cards, promotional credits, or platform-issued vouchers.
2.3 Exceptional Circumstances
Requests submitted outside the standard eligibility window may be considered in exceptional circumstances, including but not limited to documented medical emergencies or verified technical failures attributable to Oakridge's platform. Supporting documentation will be required. Approval of such requests is at the sole discretion of Oakridge.
3. Partial Refunds
In cases where a learner has accessed a portion of the content within the eligibility window, a partial refund may be issued. The refund amount will be calculated based on the proportion of content not yet accessed, minus any applicable processing fees.
Partial refunds are not available for individual live sessions, one-to-one coaching packages, or single-session bookings.
4. Non-Refundable Fees
The following fees are non-refundable under all circumstances:
- Platform access or registration fees.
- Payment processing fees charged by third-party payment providers.
- Currency conversion fees or international transaction charges.
- Administrative fees applied to refund processing where disclosed at checkout.
5. How to Submit a Refund Request
To initiate a refund, please contact our support team using the details below. All refund requests must be submitted in writing and include the following information:
- Full name and registered email address associated with your account.
- Order or transaction reference number.
- Name of the course, session, or programme purchased.
- Date of purchase.
- Reason for the refund request.
- Any supporting documentation, where applicable.
Contact details for refund requests:
- Email: info@oakridge.com
- Phone: +61266244127
- Postal address: 366 Chapel Rd Bankstown NSW 2200, Australia
Incomplete requests may result in delays or rejection. Oakridge reserves the right to request additional information before processing any refund.
6. Processing Timeline
Once a refund request is received and confirmed as complete, Oakridge will review and respond within 5 business days. If approved, the refund will be processed as follows:
| Refund Method | Estimated Processing Time |
|---|---|
| Original payment method (card) | 5–10 business days after approval |
| Bank transfer | 7–14 business days after approval |
| Platform credit | 1–3 business days after approval |
Processing times may vary depending on your financial institution. Oakridge is not responsible for delays caused by third-party payment processors or banks.
7. Refund Method
Approved refunds will be returned to the original payment method used at the time of purchase, unless this is not technically possible. In such cases, Oakridge may issue a refund via bank transfer or platform credit at its discretion. Refunds will not be issued in cash.
8. Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider before or during a refund review, Oakridge reserves the right to suspend your account access pending resolution. We strongly encourage users to contact us directly before initiating a dispute, as most issues can be resolved promptly through our standard refund process.
Fraudulent chargeback claims may result in permanent account suspension and recovery of outstanding amounts through available legal channels.
9. Cancellation of Subscriptions
If your access to Oakridge services is provided on a recurring subscription basis, you may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle. No refund will be issued for the unused portion of the current billing period unless a refund request meets the eligibility criteria in Section 2.
To avoid being charged for the next billing cycle, cancellation must be completed at least 24 hours before the renewal date.
10. Changes to This Policy
Oakridge reserves the right to update or modify this Refund Policy at any time. Changes will be communicated by updating the date at the top of this page. Continued use of the platform following any changes constitutes acceptance of the revised policy.
We recommend reviewing this policy periodically to stay informed of any updates.
11. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out to our team:
- Email: info@oakridge.com
- Phone: +61266244127
- Website: betzilloclaim.vip
- Address: 366 Chapel Rd Bankstown NSW 2200, Australia